Terms & Conditions, Refund Policy – CarBikeShift

Welcome to CarBikeShift

CarBikeShift is your trusted service provider for car, bike, household, and office shifting across India. By accessing or using our Website (https://carbikeshift.com/) or Mobile Application, you agree to be bound by these Terms and Conditions of Use (“Terms”). If you do not agree to these Terms, please refrain from using our Website or App.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between CarBikeShift and You (referred to as “User,” “You,” or “Your”), whether you are:

• A visitor browsing the Website for information;
• A Service User requesting or purchasing services; or
• A Service Provider offering services through the platform.

By using the Website or App, you confirm that you are 18 years or older and legally capable of entering into a binding contract. CarBikeShift reserves the right to deny services to any individual or entity that violates these Terms or fails to meet our eligibility criteria.

2. Definitions

For the purpose of these Terms:

• Service: Refers to the relocation and related services offered through the Website.
• Service Provider: Users who provide or offer services through the platform.
• Service User: Users who request, purchase, or use services offered by Service Providers.
• User: Any individual or entity accessing, browsing, or using the Website, including Service Providers and Service Users.

3. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Website or App, you consent to the practices described in our Privacy Policy, which is incorporated into these Terms by reference.

4. Modification of Terms

CarBikeShift reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will become effective 30 days after being posted on the Website. Your continued use of the Website or App after such changes constitutes your acceptance of the revised Terms.

5. Disclaimer of Warranty and Limitation of Liability

5.1 No Warranty

The Website, App, and all content, information, and services provided are offered on an “AS IS” and “AS AVAILABLE” basis. CarBikeShift makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.2 Third-Party Content

You may encounter content provided by third parties while using our platform. CarBikeShift is not responsible for the accuracy, safety, or usefulness of such content.

5.3 Limitation of Liability

To the fullest extent permitted by law, CarBikeShift and its team shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

• Your use of the Website;
• Errors, inaccuracies, or omissions in the content;
• Disputes between Service Users and Service Providers;
• Viruses, bugs, or harmful components transmitted through the platform.

6. User Responsibilities

6.1 Service Users

Provide accurate and complete information when requesting services.

Do not post false or fraudulent requests.

Pay for services as agreed with the Service Provider.

Treat Service Providers with respect and ensure their safety while on your property.

6.2 Service Providers

Provide accurate and truthful information in your profile.

Do not misrepresent your services or qualifications.

Fulfill your commitments to Service Users promptly and professionally.

Refrain from engaging in fraudulent or unethical practices.

7. Intellectual Property Rights

All content, logos, trademarks, and intellectual property on the Website and App are owned by CarBikeShift or licensed to us. Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only.

8. Commitment

CarBikeShift will present up to 4 Service Providers to the customer, from which they can select services. If the customer opts for services outside of the provided providers, CarBikeShift is not responsible for the services offered.

9. Dispute Resolution

9.1 Between Users

CarBikeShift acts solely as an intermediary platform and is not responsible for disputes between Service Users and Service Providers. Any disputes must be resolved directly between the involved parties.

9.2 With CarBikeShift

In the event of a dispute between you and CarBikeShift, we encourage you to contact us to seek an amicable resolution. If unresolved, disputes will be governed by the laws of India and settled exclusively in the courts of Punjab, India.

10. Termination

CarBikeShift reserves the right to suspend, terminate, or restrict your access to the Website or App at any time, with or without notice, for violations of these Terms or for any other reason deemed necessary.

11. Indemnification

You agree to indemnify and hold harmless CarBikeShift, its affiliates, and its team from any claims, damages, or losses arising from:

• Your use of the Website ;
• Your violation of these Terms;
• Your interactions with other users or third parties.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings related to these Terms shall be filed exclusively in the courts of Punjab, India.

13. Refund Policy

CarBikeShift has the authority to decide on refunds, following specific guidelines once a refund request is submitted. Refunds can be requested under the following circumstances:

• Cancellation or Service Non-Delivery: If a user cancels a transaction or services are not delivered after payment, they can request a refund.
• Transaction Errors: In the case of processing mistakes, users can seek a refund.

Refund requests must be submitted to the customer service email, with necessary details like:

• Date, time, and order/transaction numbers.
• Account details and reasons for refund.

Refunds will be processed within seven (7) business days and will be returned to the original payment method (no cash refunds). If there are issues with transaction refunds or credits, users must work with their respective banks.

Liability Disclaimer:

Refunds will not be provided for issues like delays, cancellations, strikes, force majeure events, or any other circumstances beyond CarBikeShift’s control. The company will not be responsible for additional costs, delays, or actions by government authorities.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

• Phone: +91-9546440897
• Email: support@carbikeshift.com
• Address: Office No. 07, Mohali Sec 118, Chandigarh, Punjab – 160055

By using CarBikeShift, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.